REFUND POLICY

We have a NO return policy, for beauty items , We updated this policy after COVID-19 For safety of customer according to e-commerce government law.

To be eligible for a return, your item must be wrong that you received from us, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@beromt.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@beromt.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure that if you have received wrong product from us and what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In case you reject or fail to accept the order & the order is sent back to us then we will be deducting Shipping charges- Rs.99/- + Return Shipping charges- Rs.40/- + Packaging charges- Rs.20/- from the total order amount and refund you the balance amount only.

Video For Refund / Return Claim

To initiate a refund / return claim, customers must submit a video recording of the unboxing or opening process.

Start the video by showing relevant order information, such as the order number and order details.
Before you start the video show the product properly in 360 angle view in the same frame.
Record the unboxing process, focusing on the product and any packaging materials.
The video should clearly show the product and its packaging.
Inspect the product thoroughly, focusing on any defects, damages, or discrepancies.
Capture the clear image of bill picture. Video should not be cut. It should be continue captured in same frame.
Verbally articulate the reason for the refund and provide specific details about any issues encountered.